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Multiprocessor WAN Application Module User Guide

OL-7469-04

APPENDIX

Troubleshooting

During power up, your Cisco Catalyst 6500 Series switch or Cisco 7600 Series Internet Router goes

through a system check. This system check also includes all the modules (for example, the MWAM) that

are installed.

If your MWAM is not powering up properly, begin troubleshooting using the procedures in this

appendix. This appendix guides you through some initial checks and procedures that can solve some

basic MWAM problems. It can also direct you to the appropriate document for detailed troubleshooting

information and procedures to solve more complex problems.

This appendix contains general problem solving information about your Catalyst 6500 switch or Cisco

7600 router and specific problem solving information about your MWAM module in the following

sections:

• General Problem Solving, page B-2

• MWAM Problem Solving, page B-4

• MWAM System Error Messages, page B-6

Tip If you cannot locate the source of the problem, contact a customer service representative for information

on how to proceed. For technical support information, see the Cisco Information Packet publication that

shipped with your product. Before you call, have the following information ready:

• Chassis type and serial number

• Maintenance agreement or warranty information

• Type of software and version number

• Date you received the new chassis

• Brief description of the problem

• Brief explanation of the steps you have taken to isolate the problem

For specific troubleshooting details about the Catalyst 6500 switch or Cisco 7600 router, refer to the

Troubleshooting chapters in the following books:

• Catalyst 6500 Series Switch Installation Guide—Appendix E

• Cisco 7600 Series Router Installation Guide—Chapter 4

1 2 3 4 5 6 7 8 9 10

Inhaltsverzeichnis

Seite 1 - Troubleshooting

B-1Multiprocessor WAN Application Module User GuideOL-7469-04APPENDIXBTroubleshootingDuring power up, your Cisco Catalyst 6500 Series switch or Cisco

Seite 2

B-10Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting MWAM System Error Messages

Seite 3 - Troubleshooting Modules

B-2Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting General Problem SolvingGeneral Problem SolvingAs you s

Seite 4 - MWAM Problem Solving

B-3Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting General Problem SolvingEnvironmental MonitoringThe Cat

Seite 5 - MWAM Performance Tuning

B-4Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting MWAM Problem SolvingMWAM Problem SolvingIn a typical M

Seite 6 - MWAM System Error Messages

B-5Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting MWAM Problem SolvingDetermining the MWAM Cisco IOS Ima

Seite 7 - Flash Error Messages

B-6Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting MWAM System Error MessagesMaximum Buffer Allocation fo

Seite 8 - FUR Error Messages

B-7Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting MWAM System Error MessagesError Message %MWAM_FILESYST

Seite 9 - System Error Messages

B-8Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting MWAM System Error MessagesError Message MWAM_FLASH-3-

Seite 10 - OL-7469-04

B-9Multiprocessor WAN Application Module User GuideOL-7469-04Appendix B Troubleshooting MWAM System Error MessagesError Message %MWAM_FUR-1-IN

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