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Cisco Personal Assistant 1.4 Installation and Administration Guide
OL-4590-03
Chapter 2 Installing and Upgrading Personal Assistant
Re-Enabling Cisco Security Agent for Cisco Personal Assistant
Step 6 Close the Services MMC.
Re-Enabling Cisco Security Agent for Cisco Personal Assistant
To Re-Enable the Cisco Security Agent Service
Step 1 On the Windows Start menu, click Programs > Administrative Tools > Services.
Step 2 In the right pane, double-click Cisco Security Agent.
Step 3 On the General tab, in the Startup Type list, click Automatic.
Step 4 Click Start.
Step 5 Click OK to close the Cisco Security Agent Properties dialog box.
Step 6 Close the Services MMC.
Installing the Enhanced Text to Speech Server
The platform requirements for the enhanced Text to Speech server are the same as the requirements for
the Personal
Assistant server. Refer to the “Hardware Requirements” section of the Release Notes for
Personal Assistant Version 1.4. The release notes are available at
http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
The enhanced Text to Speech server can be installed on the Personal Assistant server or on a separate
server, but not on the Cisco
CallManager or Cisco Unity server. The Personal Assistant server must be
able to connect to the Text to Speech server. Otherwise enhanced text to speech generation will fail and
the default text to speech server will be used instead.
Do the following two procedures, if applicable.
To Install the Enhanced Text to Speech Server and Any Applicable Locale(s)
Step 1 Log on to the computer from which you are installing the Text to Speech server as a local administrator.
Step 2 If you are installing the Text to Speech server on the Personal Assistant server, as a best practice, we
recommend that you stop one of the Personal
Assistant services. Do the following substeps:
a. On the Windows Start menu, click Programs > Administrative Tools > Services.
b. In the right pane, double-click PATTSServer.
c. Click the General tab, and click Stop. If a message appears saying that the PATTServer service
could not be stopped, click OK.
d. Close the Services MMC.
Step 3 Insert the Cisco Personal Assistant Enhanced TTS Server CD1 in the CD-ROM drive.
If the installation program does not appear, browse to the root directory of the CD, and double-click
Setup.exe.
Step 4 Follow the on-screen prompts until you are prompted to select the components to install.
- Text Part Number: OL-4590-03 1
- CONTENTS 3
- Contents 4
- Overview 9
- Audience 9
- Related Documentation 10
- Help and Document Conventions 10
- Obtaining Documentation 11
- Documentation Feedback 12
- Submitting a Service Request 13
- Personal Assistant Features 15
- Cisco CallManager Clusters 18
- Interaction Terminology 21
- Incoming Call Handling 21
- Speech-Recognition Server 22
- Personal Assistant Server 23
- License and Resource Managers 23
- Creating Server Clusters 24
- Speech-Recognition Servers 25
- Configuring Load Balancing 28
- Cisco CallManager Version 3.x 37
- Preventing Toll Fraud 38
- Earlier) 42
- Personal 44
- Assistant 44
- Using an LDIF File 45
- Sample LDIF File Creation 46
- Corporate Directory 48
- To Refresh the System 49
- Personal Assistant 51
- Creating a Phone Partition 52
- Handling—Cisco 55
- CallManager Version 3.x 56
- Interface 65
- Configuration (Personal 72
- Configuring Messaging 74
- To Configure Messaging 75
- Creating Dialing Rules 78
- Setting Up Systemwide Rules 81
- Messaging System 82
- • The caller ID is known 86
- Accessing the User Interface 89
- Dialing Personal Assistant 90
- Obtaining Help 90
- Managing Users 90
- Unable to Use Speech Commands 94
- Too Many Available Options 95
- Calls Dropping 96
- Step 3 Click Properties 99
- OL-4590-03 100
- Monitoring Server Status 104
- Monitoring Performance 104
- CDP Support 108
- Reference 111
- Control Center 112
- Corporate Directory Settings 113
- Dial Rules Configuration 116
- Directory Lookup Rules 118
- Messaging Configuration 120
- Miscellaneous Settings 122
- Reset User Information 125
- Server Configuration 126
- Server Status 130
- Speech Services Configuration 131
- Systemwide Rule Options 135
- Systemwide Rules 135
- Telephony Configuration 136
- Windows 2000 146
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